Delivery & Returns

UK Delivery

We ship with standard FedEx delivery. Shipping is £4.50 for orders under £75, and free for orders over £75. Please note that orders placed after 12pm on Friday are dispatched the following Monday.

As soon as your order has been dispatched, you will receive an email with a tracking link, and the courier will notify you prior to delivery. Please note that deliveries cannot be made to PO Boxes, as a signature may be required.

FedEx deliveries to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands may take up to three days.

International Delivery 

EUROPEAN UNION
Please note that we are unable to sell or deliver cutlery to destinations within the European Union.

Prices on our website include UK VAT at 20%. For EU orders, VAT is automatically removed at checkout, and delivery costs are calculated at the same stage. These orders are subject to local taxes and duties, payable by the customer upon delivery. Any applicable fees will be collected by the courier before your order is released. Delivery times range from 2–8 working days, depending on customs clearance.

Delivery time is 2-8 working days, depending on customs procedures.

USA
Prices on our website include UK VAT at 20%. For US orders, VAT is automatically removed at checkout, and delivery costs are calculated at the same stage.

From 29 August 2025, all orders shipped from the UK to the US will be subject to additional customs duties and clearance fees under new US import rules. These charges, estimated between $80–$200 per shipment during an initial six-month transition period, will be collected directly by US Customs or your delivery provider before release of goods. After February 2026, duties will be calculated as a percentage of the order value. Please note that these charges are not included in our checkout total and are the responsibility of the customer.

REST OF THE WORLD
Prices on our website include UK VAT at 20%, which is automatically removed at checkout for international orders. Delivery costs are also calculated at this stage.

International orders may be subject to customs duties, taxes, and clearance fees, payable by the recipient and collected by the courier before delivery. If your country is not listed at checkout, please email help@monoware.com for a tailored shipping quote.

Delivery time is 5-10 working days, depending on customs procedures.

Returns & Exchanges

The product you return or exchange must be in their original and unused condition. We are unable to accept any item with any sign that it was used. We strongly advise to package your goods carefully, as we are unable to refund any item which arrives damaged at our warehouse.

Returned products will be credited to the original payment method within 7 working days, including the delivery fee. Special terms apply for events companies and prop hires. Please visit our T&Cs for more details.

UK
You are welcome to return or exchange items purchased from monoware.com within 30 days of arrival. Returns are free for all orders, and we’ll refund the cost of any returned items. Please note that if shipping charges applied to your order, they are not refundable.

To start a return or exchange, please visit our Returns Portal and enter your order details and email address.